Help Information

Frequently Asked Questions

I am not able to login. What can I do?

Check the confirmation email sent to you from this site to verify your login information. Please ensure that you are logging in using the same login information you entered when your registered. Contact your administrator if you still have issues.

Also check your system requirements. JavaScript and Cookies must be enabled in your browser.

System Requirements

In order to be able to use this web site effectively, you must have a computer with the followings:

  • Internet access using one of the browsers listed in the table below.
  • Flash 9.0.28 or higher is required for viewing the video content. Apple devices are also supported using HTML5 v.
  • JavaScript and Cookies must be enabled in your browser to submit form data.

Below is a list of recommended systems and supported browsers:

Operating System Supported Browsers For Video Content
Microsoft Windows: XP, Vista , 7 Microsoft Internet Explorer 7.0+, Mozilla Firefox 3.0+, Apple Safari 4.0+, Google Chrome 3.0+ Adobe Flash 9.0.28+
Apple Macintosh: OS X, Power PC Apple Safari 4.0+, Mozilla Firefox 3.0+ Adobe Flash 9.0.28+
Linux 2.6+ kernel Mozilla Firefox 3.0+ Adobe Flash 9.0.28+

Information about your Browser

Below is information that we detected about your browser. Please send us this information when reporting an issue.

CCBot/2.0 (http://commoncrawl.org/faq/)
Type: Unknown; Name: Unknown; Version: 0.0; Major Version: 0; Minor Version: 0; Platform: Unknown; Is Beta: False; Is Crawler: False; Is A Mobile Device: False; Is AOL = False; Supports Frames: False; Supports Tables: False; Supports Cookies: True; Supports VBScript: False; JavaScript Version (if supported) = 0.0, Supports Java Applets: False; Supports ActiveX Controls: False.

Server Cookies: .ASP.NET_SessionId: cjtyehzrttsbldewsiya-fog

Client Cookies:

App Information

Powered By: nsOOS™ 3.0.1 - Apr 9 2014 14:00PM PST

Number of Requests Since Last Startup: 21 (1/21/2018 6:08:09 AM UTC )